Welcome to your International Navodaya Chamber of Commerce (INCOC) Platform ! Subject: Business Communication Total Number of Question: 40 Time: 41 Minutes Please check your email after completion of test for result. All the best... Name Phone No Email State 1. Which of the following is NOT a type of communication? Verbal Communication Non-verbal Communication Emotional Communication Written Communication None 2. Which element of communication involves the actual transmission of the message? Sender Channel Receiver Feedback None 3. The process of converting thoughts into communication is called: Decoding Encoding Transmission Interpretation None 4. Which of the following is a barrier to communication? Noise Feedback Clarity Channel None 5. Body language is a part of which communication type? Written Communication Verbal Communication Non-verbal Communication Mass Communication None 6. Which of the following is NOT a part of a formal business letter? Subject line Salutation Abbreviations Complimentary close None 7. Which letter is written to inquire about something? Complaint Letter Inquiry Letter Sales Letter Order Letter None 8. The "Yours sincerely" closing is used in: Informal letters Official letters Friendly letters All of the above None 9. What is the first part of a formal letter? Salutation Address of Sender Body Date None 10. A business letter should be: Long and detailed Concise and to the point Full of emotions Informal in tone None 11. Which communication method is most effective in an organization? Oral communication Written communication Non-verbal communication All of the above None 12. A memorandum (memo) is usually used for: Internal communication External communication Legal communication Advertising None 13. A report written for a company’s internal use is called a: Research Report Business Report Proposal Memo None 14. Which of the following is NOT a good practice in business communication? Using technical jargon Being concise Using clear language Maintaining professionalism None 15. Which of the following is an external form of communication? Memo Email to employees Advertisement Circulars None 16. Which is the fastest means of communication? Email Letter Fax Face-to-face None 17. Which communication is used for record-keeping? Oral communication Verbal communication Written communication Non-verbal communication None 18. Teleconferencing is used for: Written communication Audio communication Group discussions over a distance Advertising None 19. What does CC stand for in emails? Central Copy Carbon Copy Chief Communication Copy Confirmation None 20. Which of the following is NOT an example of digital communication? Email Telephone call Video conferencing Letter None 21. Which of the following is grammatically correct? She don't like coffee. She doesn't like coffee. She didn't liked coffee. She not like coffee. None 22. Which is NOT a type of sentence? Declarative Interrogative Passive Imperative None 23. Which sentence is in active voice? The book was read by her. She read the book. The cake was baked by John. The work was done by them. None 24. Identify the correct spelling: Recieve Receive Recive Receeve None 25. Which is a proper noun? City Apple John Dog None 26. Which is NOT a type of interpersonal communication? One-on-one Group communication Public communication Mass media None 27. Which is a key skill for effective listening? Interrupting frequently Avoiding eye contact Giving full attention Looking at your phone None 28. Empathy in communication means: Ignoring emotions Understanding the other person’s feelings Arguing strongly Being silent None 29. Which is an example of a closed-ended question? What do you think about the project? Can you finish this by Monday? How can we improve this process? Tell me about your experience. None 30. The 7 Cs of communication include: Clarity, Correctness, Conciseness Care, Culture, Complexity Conversation, Collaboration, Creativity Coherence, Context, Connectivity None 31. The Shannon-Weaver model of communication is also known as: Transactional Model Linear Model Interactive Model Circular Model None 32. Which communication model includes feedback as an essential component? Aristotle’s Model Shannon-Weaver Model Schramm’s Model Berlo’s Model None 33. In Berlo’s SMCR Model, ‘C’ stands for: Communication Channel Clarity Context None 34. Which of the following is NOT a part of Lasswell’s Communication Model? Who Says What To Whom Encoding None 35. Which element in communication helps in reducing misunderstandings? Noise Feedback Barriers Sender None 36. Ethical communication involves: Hiding information Manipulating facts Honesty and transparency Using complex jargon None 37. Plagiarism in business communication refers to: Writing in a concise manner Stealing someone else’s ideas or work Using bullet points Summarizing a report None 38. Which of the following is an unethical practice in business communication? Providing accurate data Using polite language Manipulating financial reports Citing sources in reports None 39. Confidential information in a company should be: Shared openly Discussed with outsiders Protected and disclosed only to authorized persons Posted on social media None 40. Which of the following is NOT a principle of ethical communication? Accuracy Deception Respect Clarity None 1 out of 4 Great job on taking the INCOC Test! We appreciate your interest in test. Look out for results and future opportunities. Stay Connected !! Your quiz time is about to finish. Few seconds left. 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