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Subject: Business
Communication

Total Number of Question: 40

Time: 41 Minutes

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Name

Phone No

State

Which of the following is an example of verbal communication?

Body language

Face-to-face conversation

Hand gestures

The response given by the receiver in communication is called:

Encoding

Noise

Feedback

Message

Which of the following is an informal communication channel?

Memo

Notice

Grapevine

Report

Which of the following is a downward communication example?

Subordinate giving suggestions to a manager

Employee communicating with a colleague

Manager giving instructions to employees

Informal chatting

Which communication model is based on the sender-message-channel-receiver concept?

Shannon-Weaver Model

Berlo’s Model

Lasswell’s Model

Schramm’s Model

Which type of communication is most effective for conflict resolution?

Written

Non-verbal

Face-to-face

Telephonic

Which of the following is NOT a communication barrier?

Physical barriers

Language barriers

Technological advancement

Psychological barriers

What is the main disadvantage of written communication?

Lack of clarity

No formal record

It is time-consuming

Immediate feedback

Which of the following is NOT a component of non-verbal communication?

Facial expressions

Tone of voice

Written reports

Gestures

10.

A communication breakdown occurs when:

The message is clear

There is a misunderstanding between sender and receiver

The sender uses simple words

Feedback is given properly

11.

The subject line in a business letter should be:

Very detailed

Short and precise

Avoided

Placed at the end

12.

Which of the following is NOT a type of business letter?

Enquiry letter

Complaint letter

Personal letter

Sales letter

13.

What is the standard format of a business letter?

APA

MLA

Block format

Comic format

14.

A letter that apologizes for an error in business is called a:

Order letter

Complaint letter

Adjustment letter

Inquiry letter

15.

Which of the following is NOT a report type?

Annual report

Progress report

Memo report

Love report

16.

The minutes of a meeting should include:

Informal conversations

Decisions and resolutions

Personal opinions

Jokes and entertainment

17.

A memo is used for:

Informing clients

Communicating internally

Advertising products

None of the above

18.

Which of the following is NOT an element of a meeting notice?

Date

Agenda

Dress code

Time

19.

Which of the following is NOT included in the body of a business letter?

Introduction

Conclusion

Salutation

Main content

20.

A covering letter is usually sent with:

A resume

A complaint letter

An invitation

A thank-you note

21.

Which of the following is an unethical practice in business communication?

Plagiarism

Transparency

Open feedback

Professional conduct

22.

Business ethics involves:

Dishonesty in reports

Deception

Fair business practices

Manipulation

23.

Which of the following is NOT a principle of business communication?

Clarity

Accuracy

Ambiguity

Conciseness

24.

Confidentiality in business communication means:

Keeping information private

Sharing business secrets

Hiding facts from clients

Sending messages to everyone

25.

The use of fake information in a business report is:

Ethical

Unethical

Encouraged

Normal

26.

Which of the following is NOT a form of persuasive communication?

Sales pitch

Press release

Gossip

27.

Which of the following is NOT considered a barrier to effective listening?

Prejudices

Active listening

Distractions

Emotional bias

28.

Which of the following is NOT a type of listening?

Passive listening

Active listening

Motivational listening

Empathetic listening

29.

Which of the following communication media provides instant feedback?

Video conference

Newspaper

Letter

30.

What is the main purpose of a press release?

To communicate with employees

To provide official information to the media

To send confidential reports

To discuss office gossip

31.

Which type of communication is used when a manager sends an email to employees?

Upward communication

Downward communication

Horizontal communication

Grapevine communication

32.

Which of the following is NOT an element of a persuasive speech?

Strong arguments

Emotional appeal

Lack of confidence

Logical reasoning

33.

Which is the best medium for urgent business communication?

Formal letter

Telephone call

Newspaper advertisement

34.

Which of the following is an essential part of a resume?

Family history

Educational qualifications

Favorite hobbies

Personal opinions

35.

In an email, what is the purpose of the ‘subject line’?

To give a summary of the message

To introduce the sender

To attach files

To include a signature

36.

Which of the following is an example of an open-ended question?

Do you like coffee?

How do you feel about our new policy?

Did you attend the meeting?

Is this your final decision?

37.

Which of the following is a key component of effective group communication?

Ignoring other people’s opinions

Dominating the discussion

Active listening

Interrupting frequently

38.

Which of the following is NOT a component of the communication process?

Sender

Receiver

Mobile phone

Message

39.

Which of the following statements is true about business communication?

It is always informal

It is goal-oriented

It does not require feedback

It is the same as casual conversation

40.

Choose the correctly punctuated sentence:

Lets eat grandma!

Let’s eat, grandma!

Lets, eat grandma.

Let’s eat grandma.

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