Welcome to your International Navodaya Chamber of Commerce (INCOC) Platform ! Subject: Business Communication Total Number of Question: 40 Time: 41 Minutes Please check your email after completion of test for result. All the best... Name Phone No Email State 1. Which of the following is an example of verbal communication? Body language Email Face-to-face conversation Hand gestures None 2. The response given by the receiver in communication is called: Encoding Noise Feedback Message None 3. Which of the following is an informal communication channel? Memo Notice Grapevine Report None 4. Which of the following is a downward communication example? Subordinate giving suggestions to a manager Employee communicating with a colleague Manager giving instructions to employees Informal chatting None 5. Which communication model is based on the sender-message-channel-receiver concept? Shannon-Weaver Model Berlo’s Model Lasswell’s Model Schramm’s Model None 6. Which type of communication is most effective for conflict resolution? Written Non-verbal Face-to-face Telephonic None 7. Which of the following is NOT a communication barrier? Physical barriers Language barriers Technological advancement Psychological barriers None 8. What is the main disadvantage of written communication? Lack of clarity No formal record It is time-consuming Immediate feedback None 9. Which of the following is NOT a component of non-verbal communication? Facial expressions Tone of voice Written reports Gestures None 10. A communication breakdown occurs when: The message is clear There is a misunderstanding between sender and receiver The sender uses simple words Feedback is given properly None 11. The subject line in a business letter should be: Very detailed Short and precise Avoided Placed at the end None 12. Which of the following is NOT a type of business letter? Enquiry letter Complaint letter Personal letter Sales letter None 13. What is the standard format of a business letter? APA MLA Block format Comic format None 14. A letter that apologizes for an error in business is called a: Order letter Complaint letter Adjustment letter Inquiry letter None 15. Which of the following is NOT a report type? Annual report Progress report Memo report Love report None 16. The minutes of a meeting should include: Informal conversations Decisions and resolutions Personal opinions Jokes and entertainment None 17. A memo is used for: Informing clients Communicating internally Advertising products None of the above None 18. Which of the following is NOT an element of a meeting notice? Date Agenda Dress code Time None 19. Which of the following is NOT included in the body of a business letter? Introduction Conclusion Salutation Main content None 20. A covering letter is usually sent with: A resume A complaint letter An invitation A thank-you note None 21. Which of the following is an unethical practice in business communication? Plagiarism Transparency Open feedback Professional conduct None 22. Business ethics involves: Dishonesty in reports Deception Fair business practices Manipulation None 23. Which of the following is NOT a principle of business communication? Clarity Accuracy Ambiguity Conciseness None 24. Confidentiality in business communication means: Keeping information private Sharing business secrets Hiding facts from clients Sending messages to everyone None 25. The use of fake information in a business report is: Ethical Unethical Encouraged Normal None 26. Which of the following is NOT a form of persuasive communication? Sales pitch Press release Advertisement Gossip None 27. Which of the following is NOT considered a barrier to effective listening? Prejudices Active listening Distractions Emotional bias None 28. Which of the following is NOT a type of listening? Passive listening Active listening Motivational listening Empathetic listening None 29. Which of the following communication media provides instant feedback? Email Video conference Newspaper Letter None 30. What is the main purpose of a press release? To communicate with employees To provide official information to the media To send confidential reports To discuss office gossip None 31. Which type of communication is used when a manager sends an email to employees? Upward communication Downward communication Horizontal communication Grapevine communication None 32. Which of the following is NOT an element of a persuasive speech? Strong arguments Emotional appeal Lack of confidence Logical reasoning None 33. Which is the best medium for urgent business communication? Email Formal letter Telephone call Newspaper advertisement None 34. Which of the following is an essential part of a resume? Family history Educational qualifications Favorite hobbies Personal opinions None 35. In an email, what is the purpose of the ‘subject line’? To give a summary of the message To introduce the sender To attach files To include a signature None 36. Which of the following is an example of an open-ended question? Do you like coffee? How do you feel about our new policy? Did you attend the meeting? Is this your final decision? None 37. Which of the following is a key component of effective group communication? Ignoring other people’s opinions Dominating the discussion Active listening Interrupting frequently None 38. Which of the following is NOT a component of the communication process? Sender Receiver Mobile phone Message None 39. Which of the following statements is true about business communication? It is always informal It is goal-oriented It does not require feedback It is the same as casual conversation None 40. Choose the correctly punctuated sentence: Lets eat grandma! Let’s eat, grandma! Lets, eat grandma. Let’s eat grandma. None 1 out of 4 Great job on taking the INCOC Test! We appreciate your interest in test. 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